AC26 | Session 20
From Paper Custodian to AI Architect: How Records Professionals Are Reshaping Government's Digital Future
Target: Federal, State, Local, Public Institutions of Higher Learning
Focus: Records Management, Technology/Tools
Levels: Beginner, Intermediate
GARA: NA
Overview

The role of the government records professional is undergoing its most significant transformation in a generation. The records themselves have become the fuel for AI-powered government operations, and the professionals who understand those records best are now being asked to help build the intelligence layer that government will run on for the next 50 years.

This session explores what that shift looks like in practice, drawing on real-world experience working with government agencies navigating digital transformation. Attendees will leave with a clear-eyed view of what is working, what is not, and what records professionals need to lead (not just survive) this transition.

What Attendees Will Learn
  • Why the shift from document management to AI-ready information architecture changes the records professional's role, and why that is an opportunity, not a threat
  • How to assess your agency's records environment for AI readiness and identify the gaps to close first
  • How leaders can ensure a smooth transition, empower employees with new skills, and foster effective collaboration
  • How to build internal momentum for transformation and bring your workforce along
Presenter
Vice President of Strategic Accounts, KnowledgeLake
Christy has over 28 years of experience in the ECM/Content Services industry and 15+ years with KnowledgeLake. A former customer herself, Christy is currently the VP of Strategic Accounts for KnowledgeLake. Christy's passion has been empowering customers to leverage KnowledgeLake products for maximum efficiency. Her combined expertise in customer needs, technical solutions, and strategic vision makes her an invaluable asset to KnowledgeLake customers.