AC26 | Session 29
How Does Your Agency Compare? Benchmarking AI Readiness in RIM
Target: Federal, Tribal, State, Local, Public Institutions of Higher Learning
Focus: Technology/Tools
Levels: Beginner, Intermediate
GARA: "Digital Repository Management" OR "Record Considerations for Emerging Technologies" 
Overview

Drawing from the AIIM 2025 Industry Watch: State of Intelligent Information Management Technology report, this session explores what separates AI-ready organizations from those still struggling with adoption.

Organizations that feel “very prepared” for AI share clear characteristics: 66% have established AI governance policies, 65% have formal data quality processes, and they demonstrate significantly stronger performance across core information management capabilities. The research shows that combining governance frameworks with strong data quality processes can increase AI adoption rates by 20–50% across use cases.

For government records managers, this confirms that expertise in lifecycle management, metadata standards, and systematic governance is foundational to AI readiness. This session will help you assess your agency’s current position, understand which capabilities matter most, and reposition traditional RIM as a strategic advantage in the age of AI.

Attendees Will
  • Benchmark their agency against 288 organizations to identify AI readiness gaps and maturity level
  • Reframe their value proposition using data that demonstrates RIM as foundational to AI success
  • Prioritize investments strategically by understanding which capabilities most impact AI adoption
  • Create an actionable roadmap to move from compliance-focused to innovation-enabling information management
Presenter
Tori Miller Liu
Tori Miller Liu , MBA, FASAE, CAE, CIP
President & CEO, Association for Intelligent Information Management
Tori Miller Liu is President & CEO of the Association for Intelligent Information Management (AIIM). Previously, she served as Chief Information Officer of the American Speech-Language-Hearing Association (ASHA) and has worked in association management since 2006.

A frequent international speaker, Tori has presented at AIIM events worldwide, the NAGARA Annual Conference, ARMA Canada, 930Gov, RIMPA Live, and numerous association and digital strategy events across four continents.

She is a Certified Association Executive and Certified Information Professional, holds an MBA from George Washington University, and was named a Fellow of the American Society of Association Executives (ASAE) in 2023. She received the Association Women Technology Champions Technology Leadership Award in 2024.