AC22 | Session 26

"Where Are We Going? RIM Assessment & Planning Post Covid-19"

 

OVERVIEW: Our world was turned upside in 2020 by the COVID-19 pandemic. We were thrust into the electronic world whether we were ready or not, and that has presented us with a unique set of challenges. Our customers expect real-time access and responses online, to engage with us digitally rather than in person. Our staff has adjusted to a work-from-home model, increasing the demand for hybrid options or 100% work-at-home assignments. We have lost key staff members and historical knowledge due to the “great resignation.” We find ourselves in a position that asks us to do more with fewer people and shared drives and sites that need cleanup and organization. In response to these challenges, we are reassessing our RIM environments in 2022.

Information is one of the most vital strategic operational assets of any organization.

A common aspect of all organizational environments is the constant demand for on-time access to data, information, and documentation. We need business records for operational guidance, reporting, documentation of intellectual capital, evidence in litigation, and a variety of other tactical and strategic drivers. In order to avoid lost productivity, public embarrassment, and damaged political status, critical business records must be retrieved quickly and accurately.

This presentation will help you assess the current state of your RIM operations. Our goal is to help you recover from 2020 and plan for the future as we move into the new normal.

GARA CERTIFICATE COMPETENCIES: "Records and Information Management Basics"
PRESENTERS: Dawn Lewandowski, Director, Records Management, Brillient Corporation, Tamara Matthews, Senior, Agency Records Officer, U.S. Department of Agriculture, and John Masters, Director, Digital Transformation, Brillient Corporation