Session 4 - Digital Transformation as a Critical Tool in Public Records Request Management

Significant global challenges such as the pandemic and social unrest have triggered an unprecedented acceleration of the need for transparency across a broad spectrum of issues. At the same time, new reporting requirements and responsive public record types – including police body cam footage, drone footage, and requests for “any-and-all” emails – have made fulfilling these requests more time intensive. An efficient public records request fulfillment process is a big part of enabling transparency, and refining it presents a huge opportunity for governments to increase trust with constituents.

In this session, the presenter will cover how the landscape of public records has changed and how digital transformation plays a key role in this change.

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Presenters: Debbie Prette, Director of Implementation, Granicus; Danny Young, Director of Sales, Granicusl Ruth Gonzalez, Account Executive, Granicus; Corey Andrade, Account Executive, Granicus; Ashlynn Choate, Event Specialist, Granicus