OVERVIEW: In an era where the volume and complexity of public record requests are steadily on the rise, it has become imperative for government agencies to evolve their workflows and adopt cutting-edge tools to effectively manage this surge. Join us for an insightful presentation as we delve into the critical aspects of "Workflows and Tools for the Future of Public Record Request Management."
Topics to be covered:
Rising Volume and Complexity: Explore the challenges posed by the increasing volume and complexity of public record requests. Gain insights into the trends shaping the landscape and understand the necessity for innovative solutions.
Addressing New Use Cases with Tools: Learn how advanced tools play a pivotal role in tackling emerging use cases, including the weaponization of the Freedom of Information Act (FOIA), requests for video content, and other challenging scenarios.
Workflows for Collaboration and Compliance: Explore the significance of well-structured workflows in promoting collaboration and ensuring compliance. Learn how streamlined processes make inter-departmental requests more straightforward, fostering a cohesive approach to public record management.
Case Studies: Delve into real-world data and case studies that shed light on the dynamics of new use cases and the diverse profiles of requesters. Understand the evolving nature of public record requests and the importance of tailoring strategies accordingly.
This presentation is designed for records management professionals. By the end of the session, participants will have gained valuable insights into the future of public record request management and acquired practical knowledge on implementing effective workflows and tools to successfully navigate the evolving landscape.
GARA CERTIFICATE CORE COMPETENCY AREAS: "Digital Repository Management" OR "Legal and Compliance Issues"
TARGET AUDIENCE: State, Local
FOCUS AREAS: Records Management, Technology/Tools
PRESENTER: Kaitlyn Friedline, Solutions Consultant, Granicus