SESSION 2/4E: "Troll Patrol: Staying Ahead of Vexatious Requesters and Social Media Trolls"


2E OVERVIEW: Vexatious requesters and social media trolls are residents who deliberately attack and provoke others, make gratuitous public records requests, and attempt to disrupt productive conversation, process, and transparency. 

This session discusses how vexatious requesters and social media trolls operate, the risks they pose to your organization, and how to improve your process to stay ahead of them. This session also covered best practices for moderating social media pages and fulfilling public records requests, remaining compliant, and not violating First Amendment rights, all while mitigating the risk of bad public relations and lawsuits.

2E GARA COMPTENECY AREAS: "Legal and Compliance Issues"

2E SPEAKER: Marcus Smith, Product Marketing Manager, NextRequest and ArchiveSocial, Powered by CivicPlus


CivicPlus Product Marketing Manager, Marcus Smith, helps public agencies and school districts navigate digital compliance, accessibility, and records management challenges to ensure they effectively meet online regulations while providing better support for their community. Marcus has helped thousands of agencies and organizations establish best practices and training to mitigate risks across their social media and websites, while also streamlining the fulfillment and management of records requests.