Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.

GovQA Public Records Request Software from Granicus is a highly configurable, digital-first public records solution. Unlock all the opportunities of modern government with our human-centered, data-driven solutions that elevate civic engagement while reducing risk and friction. Choose the supported, scalable, secure public records request management system that works across all departments and request types. GovQA is configured to your specific needs; and is relied on by more state and local government records departments than any other solution. The GovQA compliance suite centralizes public records requests and more.

FULL TITLE: "Keeping up with Complexity: The State of Public Records Requests in 2023"

 OVERVIEW: Transparency in public records is more important than ever, with new reporting requirements and responsive public record types – including police body cam footage, drone footage, and requests for “any-and-all” emails – putting pressure on staff for fulfillment.

According to the 2023 Granicus Public Records Complexity Report, since 2018:

  • Quantity of response documents has increased by 73%
  • Size of response files has increased by 322%
  • Video count has increased by 131% 

Technology is key to managing these complex factors, and some jurisdictions have already realized a decrease in time spent managing requests (despite the increases cited above). Introducing efficiency into your public records request process with software will help you keep up with demand, and in some cases, spend less time on records than you did pre-pandemic.

This presentations discusses how complexities in public record requests continue to increase and what agencies should look for in technology solutions to help manage those challenges. 

PRESENTER: Josh Fruecht, Sr. Director of Sales, Granicus