CREDITS: Preapproved for 1 ARC (ACA), 1 CEU (ARMA International), and 1 GARA Study Hour (GARA Certificate Program)
GARA CERTIFICATE CORE COMPETENCY AREA(S): "Records & Information Management Basics" OR "Advocacy & Outreach"
DURATION: 60 Minutes
OVERVIEW: Effective communication skills drive success, not only for relaying important information, but also contributes to financial performance and more efficient business processes. It's more than a skill, it's a powerful tool. Learning objectives include how to gain executive buy-in, the importance of credibility, tips on being strategic and persuasive, asking good questions and then really listening for the answers, explaining tangible benefits, and the rule of three.
In this webinar, attendees learned how to improve their communication skills to gain executive buy-in, the importance of credibility, tips on being strategic and persuasive, asking good questions and then really listening for the answers, explaining tangible benefits, and the "rule of three."
PRESENTER:
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Julie Torres, CRM, CMC
Assistant City Clerk
City of Sparks, NV |
| Julie Torres is the Assistant City Clerk for the City of Sparks, Nevada. She has been a public servant for over 23 years. She holds Associates degrees in General Education and Criminal Justice as well as a Bachelor of Science degree in Business Organization and Project Management. She is a Master Municipal Clerk, a Certified Records Manager and a Certified Public Official. She has served on several professional boards including the Nevada Municipal Clerks Association and the Nevada Association for Court Career Advancement. |